Frequently Asked Questions

Don’t see your question below? Please email us at: support@kingsumo.com


Customizations

No! If you publish a giveaway on an older version of the plugin and update to a newer version, all of your data will remain. ๐Ÿ™‚

Category: Customizations

Unfortunately we don’t have this feature yet, but it is in the works as it’s been highly requested from customers. ๐Ÿ™‚

Category: Customizations

We currently integrate with and automatically push emails to the following email providers:

  • Aweber
  • Campaign Monitor
  • GetResponse
  • Mailchimp
  • ConvertKit
  • ActiveCampaign

Need help adding that integration? ย Here’s how to do it!

ย 

Categories: Customizations, Email

Yes, you can add a logo, 3 images, and a background image.

Unfortunately no. We’ve done hundreds of tests and having more fields dramatically kills conversion rate.

Causing people to stop and think will not allow your giveaway to become viral.

You can edit your confirmation e-mail template with a question or link to a form though.

The only extra information we allow you to collect through the giveaway itself is the user’s Name. If you choose to enable that, just head to Kingsumo Giveaways > Options > Settings tab, then click the checkbox next to “Ask for name”. Easy peasy! ๐Ÿ™‚

Category: Customizations

Yes, but it’s advanced and we strongly recommend you have a professional web developer handle it.

Here are the directions:
In the templates dir theres a README_MODIFYING.txt to clone+modify the template.

In advanced you can also paste in additional footer code, you could override CSS there too.

Category: Customizations

Yes!

You can add Tracking and Conversion Pixels by going to your WP Admin dashboard and then Settings > KingSumo Giveaways > Advanced tab. From there, you’ll see a “Extra Footer” and “Extra Contestant Footer” section. The first is for the giveaway’s landing page and the second is for the sharing page that’s reached after entering the giveaway.

Here’s a video of where to enter that info and what pages each section impacts:

There’s a height attribute in the shortcode that can be used to adjust the height of the iFrame. It would look like this:

Post ID#xxxxxx is not a valid giveaway.

You can adjust the number to suit your needs!

Category: Customizations

Customizations

No! If you publish a giveaway on an older version of the plugin and update to a newer version, all of your data will remain. ๐Ÿ™‚

Category: Customizations

Unfortunately we don’t have this feature yet, but it is in the works as it’s been highly requested from customers. ๐Ÿ™‚

Category: Customizations

We currently integrate with and automatically push emails to the following email providers:

  • Aweber
  • Campaign Monitor
  • GetResponse
  • Mailchimp
  • ConvertKit
  • ActiveCampaign

Need help adding that integration? ย Here’s how to do it!

ย 

Categories: Customizations, Email

Yes, you can add a logo, 3 images, and a background image.

Unfortunately no. We’ve done hundreds of tests and having more fields dramatically kills conversion rate.

Causing people to stop and think will not allow your giveaway to become viral.

You can edit your confirmation e-mail template with a question or link to a form though.

The only extra information we allow you to collect through the giveaway itself is the user’s Name. If you choose to enable that, just head to Kingsumo Giveaways > Options > Settings tab, then click the checkbox next to “Ask for name”. Easy peasy! ๐Ÿ™‚

Category: Customizations

Yes, but it’s advanced and we strongly recommend you have a professional web developer handle it.

Here are the directions:
In the templates dir theres a README_MODIFYING.txt to clone+modify the template.

In advanced you can also paste in additional footer code, you could override CSS there too.

Category: Customizations

Yes!

You can add Tracking and Conversion Pixels by going to your WP Admin dashboard and then Settings > KingSumo Giveaways > Advanced tab. From there, you’ll see a “Extra Footer” and “Extra Contestant Footer” section. The first is for the giveaway’s landing page and the second is for the sharing page that’s reached after entering the giveaway.

Here’s a video of where to enter that info and what pages each section impacts:

There’s a height attribute in the shortcode that can be used to adjust the height of the iFrame. It would look like this:

Post ID#xxxxxx is not a valid giveaway.

You can adjust the number to suit your needs!

Category: Customizations

Customizations

No! If you publish a giveaway on an older version of the plugin and update to a newer version, all of your data will remain. ๐Ÿ™‚

Category: Customizations

Unfortunately we don’t have this feature yet, but it is in the works as it’s been highly requested from customers. ๐Ÿ™‚

Category: Customizations

We currently integrate with and automatically push emails to the following email providers:

  • Aweber
  • Campaign Monitor
  • GetResponse
  • Mailchimp
  • ConvertKit
  • ActiveCampaign

Need help adding that integration? ย Here’s how to do it!

ย 

Categories: Customizations, Email

Yes, you can add a logo, 3 images, and a background image.

Unfortunately no. We’ve done hundreds of tests and having more fields dramatically kills conversion rate.

Causing people to stop and think will not allow your giveaway to become viral.

You can edit your confirmation e-mail template with a question or link to a form though.

The only extra information we allow you to collect through the giveaway itself is the user’s Name. If you choose to enable that, just head to Kingsumo Giveaways > Options > Settings tab, then click the checkbox next to “Ask for name”. Easy peasy! ๐Ÿ™‚

Category: Customizations

Yes, but it’s advanced and we strongly recommend you have a professional web developer handle it.

Here are the directions:
In the templates dir theres a README_MODIFYING.txt to clone+modify the template.

In advanced you can also paste in additional footer code, you could override CSS there too.

Category: Customizations

Yes!

You can add Tracking and Conversion Pixels by going to your WP Admin dashboard and then Settings > KingSumo Giveaways > Advanced tab. From there, you’ll see a “Extra Footer” and “Extra Contestant Footer” section. The first is for the giveaway’s landing page and the second is for the sharing page that’s reached after entering the giveaway.

Here’s a video of where to enter that info and what pages each section impacts:

There’s a height attribute in the shortcode that can be used to adjust the height of the iFrame. It would look like this:

Post ID#xxxxxx is not a valid giveaway.

You can adjust the number to suit your needs!

Category: Customizations