Natalie Berg and Miya Knights were my special guests on episode 16 of the Retail Transformation Show. On this episode, we spoke about Amazon (of course), retail and how consumer changes are shifting. If you've not already listened to this episode, you must do so!

As you know, the retail industry is facing a period of extended turbulence. Every retail has been affected, across every category. Even online retailers are feeling it too now. So, retailers must now shift their business models and operating models to ensure short and long term success.

The disruptive Amazon effect is often blamed. But the true effect that this huge retailer has is to ask every other retailer to step up their game and deliver for customers, time and time again.

Amazon explores the e-commerce giant's strategies, providing original insight at a time when the company is on the cusp of revolutionising itself even further.

You can now win one of three free copies of the book: Amazon: How the World’s Most Relentless Retailer will Continue to Revolutionise Commerce

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