A few years ago, I received one of the most unexpected Christmas gifts imaginable.

Charles Desneuf shared a short PDF eBook he had created about Process Behavior Charts—told as a Christmas story. Yes, really.

That surprise sparked a collaboration to create an English version of the book, which you can now read or download for free. It’s a playful but surprisingly effective way to explain variation, signals vs. noise, and why reacting less leads to better decisions.

The eBook is freely available online. It’s not officially published as a print book—which makes this giveaway special.

Enter here for a chance to win a rare printed copy of Process Behavior Charts: The Christmas Tale.

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